If you are not completely satisfied with your Hammerhead purchase, we will gladly accept returns within 10 business days from the receipt of your order.
• All returns must be initiated by contacting Hammerhead's returns department, so a Return Goods Authorization (RGA) number can be issued.
• Unused products, in resalable condition, must be returned in original packaging and include all packaging materials. The RGA number should be displayed on the outside packaging in visible letters. Please include a copy of the original invoice in the package. Returned products shipped freight collect to Hammerhead will be refused.
• Customers will be charged a 15% restocking fee and are responsible for return shipping charges.
• Original delivery fees will not be refunded unless an error occurred on Hammerhead’s part in the shipment of your order. Please note it is your responsibility to inspect all orders prior to acceptance. If the order arrives damaged, refuse the shipment.
**NOTE: All SALE purchases are FINAL. Returns/exchanges on sale merchandise will not be accepted. Custom (non-standard production) orders are NOT eligible for return; this includes, but is not limited to, any modifications made after shipment of the product.
Hammerhead customer service can be reached at 601-764-4121 (ext 3777) and must be reached before returning orders. Customer service hours are 8:00 A.M.—4:30 P.M. (CST) Monday through Friday (lunch from 12:00 P.M.-12:30 P.M. CST).**