All claims must be initiated by contacting Hammerhead’s warranty department within 30 days of defect discovery. Hammerhead's warranty department can be reached at (601) 764-4121 ext 3777 and must be contacted before a claim is filed. Customer service hours are 8:00 A.M.–4:30 P.M. (CST) Monday through Friday (lunch from 12:00 P.M.-12:30 P.M. CST).
Hammerhead products are warranted for one year from date of purchase against any manufacturing defects limited to the replacement or repair of the product(s) and is non-transferable. The warranty does not cover defects caused by improper installation, intentional damage, misuse, product modifications or normal wear and tear that occurs after purchase. Any warranty claims must include the invoice or original order number and product from the initial purchase.
Any warranty issues in regards to shipping need to be communicated to Hammerhead within 30 days of receipt of product. With ALL freight shipments, product needs to be thoroughly inspected upon arrival due to the possibly of concealed damage because of freight carriers and/or packaging issues. If anything with your shipment is damaged, please contact your dealer or Hammerhead directly, so we can take action immediately to correct the problem.
All warranty considerations must be communicated to Hammerhead PRIOR to any work being done. A claim number must be assigned to each case in order for any warranty coverage to be considered.
*Note: Damaged product(s) from warranty claims must be returned to Hammerhead Armor within 30 days of product replacement; otherwise product will be billed to customer. To schedule the pickup of a damaged product, please notify Hammerhead when the damaged product is ready.