All warranty claims must be initiated by contacting Hammerhead’s Warranty/Service Department within 30 days of defect discovery. Hammerhead production products are warranted for one year from the date of purchase against any manufacturing defects, limited to the replacement or repair of the product(s) and is non-transferable. The warranty does NOT cover defects caused by improper installation, intentional damage, misuse, product modifications, or normal wear and tear that occurs after purchase. All warranty claims must include the order invoice or original order information from the initial purchase of the product.
Hammerhead Fender, Flares, and Running Boards are NOT included in the standard one year warranty. There will ONLY be a one year structural warranty for these products. These products have NO powder coat warranty. [Excluding: Jeep Rock Rails, Truck Rails, or Jeep Bottom Trim]
All issues in regards to shipping MUST be communicated to Hammerhead within 30 business days of receipt of product. With all freight shipments, product needs to be thoroughly inspected upon arrival due to the possibility of concealed damage due to freight carrier and/or packaging issues. If anything with your shipment is damaged, please refuse the shipment upon arrival if possible. If concealed damage due to shipping is found later, please contact your dealer or Hammerhead directly, so we can take action immediately to address the issue.
All warranty considerations must be communicated to Hammerhead PRIOR to any work being done to correct it. A claim number must be assigned to each case in order for any warranty coverage to be considered.
*Note: Damaged product(s) from warranty claims MUST be returned to Hammerhead Armor within 30 days of product replacement; otherwise replacement product will be billed to customer. To schedule pickup of a damaged product, please notify Hammerhead when the product is ready for return. If no return needed, our Warranty Department will notify you prior to replacement being shipped.
*Disclaimer: All Warn winch warranty claims must be processed through Warn Customer Service directly at 1-800-543-9276.
Hammerhead Warranty/Service Department can be reached at 601-764-6177 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST)