Unpainted Products Policy
Hammerhead Armor only offers products in our black wrinkle powder coat finish. However, customers can SPECIAL ORDER their products RAW/UNPAINTED by notating in the “Comments” box at checkout. We HIGHLY discourage this option. If ordered unpainted, the product will arrive as raw, unfinished steel with possible flaws to the metal. The product will require EXTENSIVE polishing and prep work for paint. Please contact your painter before ordering the product this way to ensure they are prepared to do the work for special paint. NOTE: Custom or special order products are NOT eligible for cancellation after 24 hours of original order placement and not eligible for return. Hammerhead Inside Sales/Customer Service Department can be reached at 855-448-6844 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST) or via email at firstname.lastname@example.org Cancellation Policy Hammerhead customers will NOT be charged a cancellation fee on orders for current year model, stocked production products. Orders for noncurrent year model production products will be charged a 10% cancellation fee. ALL cancellations must be made PRIOR to shipment. NOTE: Custom or special order products are NOT eligible for cancellation after 24 hours of original order placement. Hammerhead Inside Sales/Customer Service Department can be reached at 855-448-6844 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST) or via email at email@example.com
If you are not completely satisfied with your Hammerhead purchase, we will gladly accept returns within 10 business days from the receipt of your order. All returns must be initiated by contacting Hammerhead’s returns department, so a Return Goods Authorization (RGA) number can be assigned to your return. Unused products, in resalable condition, must be returned in original packaging and include all packaging materials and hardware. The RGA number must be clearly displayed on the outside packaging in visible letters. Please include a copy of the original packing list and/or invoice inside the package. Returned products shipped “Freight Collect” to Hammerhead will be refused upon arrival. Customers will be charged a 20% restocking fee if the bumper is returned in a sellable condition and 30% restocking fee if the bumper must be repainted and repackaged and you will be responsible for return shipping charges. Original delivery fees will NOT be refunded, unless an error occurred on Hammerhead’s part in the shipment of your order. Please note, it is your responsibility to inspect all orders PRIOR to acceptance. If the order arrives damaged, refuse the shipment immediately. NOTE: All SALE and CUSTOM/SPECIAL orders are FINAL. Returns/exchanges on sale or custom/special orders will NOT be accepted. This includes, but is not limited to, any modifications made after shipment of the product. Hammerhead Returns Department can be reached at 855-448-6844 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST)
All warranty claims must be initiated by contacting Hammerhead’s Warranty/Service Department within 30 days of defect discovery. Hammerhead production products are warranted for one year from the date of purchase against any manufacturing defects, limited to the replacement or repair of the product(s) and is non-transferable. The warranty does NOT cover defects caused by improper installation, intentional damage, misuse, product modifications, or normal wear and tear that occurs after purchase. All warranty claims must include the order invoice or original order information from the initial purchase of the product. Hammerhead Fenders, Flares, and Running Boards are NOT included in the standard one year warranty. There will ONLY be a one year structural warranty for these products. These products have NO powder coat warranty. [Excluding: Jeep Rock Rails, Truck Rails, or Jeep Bottom Trim] All issues in regards to shipping MUST be communicated to Hammerhead within 30 business days of receipt of product. With all freight shipments, product needs to be thoroughly inspected upon arrival due to the possibility of concealed damage due to freight carrier and/or packaging issues. If anything with your shipment is damaged, please refuse the shipment upon arrival if possible. If concealed damage due to shipping is found later, please contact your dealer or Hammerhead directly, so we can take action immediately to address the issue. All warranty considerations must be communicated to Hammerhead PRIOR to any work being done to correct it. A claim number must be assigned to each case in order for any warranty coverage to be considered. NOTE: Damaged product(s) from warranty claims MUST be returned to Hammerhead Armor within 30 days of product replacement; otherwise replacement product will be billed to customer. To schedule pickup of a damaged product, please notify Hammerhead when the product is ready.